Fighting for freerecyling

How to complain

TFN is not the only organisation in the world with a bad or even non-existent record on complaint handling.  I just read a great post at KarmaVille on how to complain successfully when there is no official or worthwhile complaints process.  The context was in terms of electrical devices such as iPods and mobile phones.

I will paraphrase the import as saying – contact the second in command at WMI and complain appropriately, politely and insistently.   But you really need to read the posting and have a credible and easily understandable complaint that applies to you right now.  If anyone feels justified in going down this process then the list of their executives is here and the second in command is a guy called Lawrence O’Donnell, III and he is the President and Chief Operating Officer.

Let me underline all this by saying this is not a call to action on complex and historical stuff.  This is a wake up call for TFN to get their house in order and if they do not then someone may feel they have the right instance and an effective process to make a complaint.


October 11, 2007 - Posted by | freecycle

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